All orders are shipped within 2-3 business days, however the A2, A1 and A0 prints can take longer as they are printed once ordered. All framed orders can take up to 3 weeks.
If you have not received your order within 7 working days (3 weeks for A2, A1 and A0 sizing) please check you tracking number and if you are still having issues please email firstname.lastname@example.org so we can locate the parcel and resolve the issue.
All parcels are sent via Registered Post so if you miss your delivery it is your responsibility to pick it up from your Post office. Failure to collect your parcel from your local post outlet will result in your parcel being returned to DBD. If this happens you will need to cover the costs of shipping the item again.
Donna will always try to prevent breakage by carefully wrapping the frames in bubble wrap and placing them in custom fit boxes.
We use Australia Post, Fastway or TNT and ship via a fragile service for all frames.
Dots by Donna does not provide warranties on frames and it is the owners responsibility to hang them safely and securely.
Please note- all images on the website remain property of Donna Taylor and cannot be used without written permission.