CORONAVIRUS UPDATE! We are business as usual Domestic deliveries should NOT be affected at this time.

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Most asked questions

A: Yes-please just email your brief & all necessary details. 
* Please be mindful these take many hours between (80-200) so if you calculate that by a normal hourly rate you will understand roughly what you will be quoted.

A: Orders are shipped within 2-3 business days. You will receive a tracking number in which you can follow shipping movement. A2-A0 prints can take longer as they are printed once ordered. Please allow 2-3 weeks. Framed print timeframes can vary- Donna does carry a lot of stock but may have to have your order made specifically for you. In this case please allow 2-3 weeks. Please email hello@dotsbydonna.com if you would like to confirm. 

A: No we will not leave prints unattended. It will be sent to your local post office. You will need to sign for your print as it comes via Registered Post, no exceptions for any print size over A4.

A: To view Donna's complete range in person you can visit Donna at markets (link to market page). However over 80 stores worldwide stock Donna's work (link to stock list page). You can also view styled images on our Instagram or Facebook profile. 

A: You can contact us online with any enquires hello@dotsbydonna.com

A:  Yes you can have your print flipped, please select the 'yes' option before adding your print to the cart. If you have any issues please email hello@dotsbydonna.com.

A: Please send us an email within 24 hours of receiving your purchase to hello@dotsbydonna.com- please include photos of packaging and product.

A: If you have ordered more than one print please open the protective sleeve and look behind your other print, they are normally hiding here. Otherwise please email us at hello@dotsbydonna.com

A: Only limited edition prints receive certificates. So if your print does not have a number on it, this means it is an open edition print, in which case you will not receive a certificate.

A: Yes we do, please email info@dotsbydonna.com we would love to speak with you.

A: Yes, we thought a name change would be nice. Taylored Dots is a well-known name but can be a tricky one to pronounce. Dots by Donna rolls off the tongue & more personal. We are excited to grow under this new title! 

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