Most asked questions

A: Yes-please just email your brief & all necessary details. 
* Please be mindful these take many hours between (80-200) so if you calculate that by a normal hourly rate you will understand roughly what you will be quoted.

A: Orders are shipped within 2-3 business days. You will receive a tracking number in which you can follow shipping movement. A2-A0 prints can take longer as they are printed once ordered. Please allow 2-3 weeks.

A: No we will not leave prints unattended. It will be sent to your local post office. You will need to sign for your print as it comes via Registered Post, no exceptions for any print size over A4.

A: You can contact us online with any enquires hello@dotsbydonna.com

A: If the print you are looking at in NOT a Limited Edition then Yes you can have your print flipped, please email hello@dotsbydonna.com to have this done. There is a small extra charge.

A: Please send us an email within 24 hours of receiving your purchase to hello@dotsbydonna.com- please include photos of packaging and product.

A: Yes, we thought a name change would be nice. Taylored Dots is a well-known name but can be a tricky one to pronounce. Dots by Donna rolls off the tongue & more personal. We are excited to grow under this new title! 

A: If you have ordered more than one print please open the protective sleeve and look behind your other print, they are normally hiding here. Otherwise please email us at hello@dotsbydonna.com

A: To view Donna's complete range in person you can visit Dots +, Donna's very own Gallery and Homewares Store, 4 Ross Street, Mornington, Victoria. However over 80 stores worldwide stock Donna's work (link to stock list page). You can also view styled images on our Instagram or Facebook profile. 

A: Only limited edition prints receive certificates. So if your print does not have a number on it, this means it is an open edition print, in which case you will not receive a certificate.

A: Yes we do, please email info@dotsbydonna.com we would love to speak with you.

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Frame Guide