Dots by Donna does not offer exchanges for change of mind, however if you're not satisfied with your purchase please send an email to hello@dotsbydonna.com within 2 business days of receiving your item/s, please include your order number and the reasons why you are unhappy with your order. 

If you receive an item that’s proven faulty/damaged or not what you ordered, Donna will happily exchange this for you, free of any charges.

If your parcel is unable to be delivered due to incorrect information sent on your end- or you have failed to collect your parcel from your local post, Dots by Donna is not liable for the re-postage of your order. 

*To have the parcel re-sent you will need to pay the cost of re-delivery to your address. 

If your parcel has been shipped by Dots by Donna, you will then be issued a tracking number. You can look at this as often as you like but please notify us if it has not arrived within a reasonable timeframe. We can follow this up for you. No refunds will be given if your parcel is delayed/missing by a third party courier, we will however follow it up, access and if necessary, replace your items free of charge. 



All content included on this site, such as text, artwork, drawings, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Dots by Donna and is protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Dots by Donna.

Reproduction of part or all of the contents in any form of this Website is prohibited. Work may not be recopied and shared with a third party. No permission will be/is given to recopy by an individual and does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.

All rights not expressly granted are reserved. You acknowledge that Dots by Donna is entitled to require you to remove any link from another website to this Website which you install without obtaining prior written consent.

All Dots by Donna designs are Copyright and Trademarked. Dots by Donna prohibits the use of its designs or images for any purpose without prior written permission.


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